Einloggen/Passwort zurücksetzen

If you or one of your colleagues have lost your password for our test/production environment, you can get a new one by yourself anytime, without being dependent on our support!

Reset own password

To reset your password, follow these steps:

1. Go to either test/production login screen and click on Passwort vergessen?

1. Follow the instructions on the screen by entering your PSPID and the e-mail address for your user in the respective PSPID
   

1. Keep an eye on your e-mail inbox. Our system will send you a password within a couple of minutes. Use this password to login to your account
2. The password you have received in the e-mail is a one-time password. You have to change right after the login. Enter the three fields as follows:
   a) Aktuelles Passwort: enter the password you have sent received by email and used for logging in
   b) Neues Passwort: enter a new password by your choice. Please mind that certain requirements must be met as described in the lower part of the screen
   c) Neues Passwort bestätigen: enter the new password from the Neues Passwort field once more
   
   

If you have still trouble with changing your password, contact us.

Reset password for other users/PSPIDs

If you have multiple users in your PSPID, you can reset the passwords for them. To do so, follow these steps:

1. Log in to the Merchant Portal via our test/production environment
2. In the side menu, click on "Go To Back Office"
3. In the Back Office, go to Configuration > Users. In the table overview, click on "Neues Passwort senden" in the line for the respective user. If a user is blocked due to too many password errors, you need to click on a separate "Aktivieren" button first. Only then will the "Neues Passwort senden" be available
4. You get a success message on the screen. Our system sends an automated e-mail with a new password to the user. As the password is a one-time password, the recipient will have to change it as described above right after the first login